The protection of your privacy is of utmost importance to This privacy statement describes what measures are taken to protect your privacy when using the services organised by, and what rights you have as a user of these services.

All personal data (i.e. data that allows you to identify yourself directly or indirectly) that you entrust to will be treated with the necessary care. This naturally implies that all processing of this personal data will be done in accordance with the law of 8 December 1992 on the protection of privacy with regard to the processing of personal data, modified by the law of 11 December 1998 transposing Directive 95/46/EC of 24 October 1995 of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and the free movement of such data (Moniteur belge of 03/02/1999).

You are invited to read this privacy statement carefully and to become familiar with its contents. Future adaptations of this privacy statement are not to be excluded. We therefore ask you to review the privacy statement from time to time in order to stay abreast of these adaptations. It goes without saying that all new versions of the privacy statement will always be in compliance with the above-mentioned law on the protection of privacy.


The privacy statement applies to all services in the context of its activities.

For the purposes of this privacy statement, the following are considered services:

applications created and maintained by, or on behalf of, and which are intended to be used by individuals or companies
websites created and maintained by, or on behalf of, and which are intended to be used by individuals or companies
any form of electronic communication that is used for the exchange of data between, on the one hand, and individuals and businesses, on the other hand.
the competitions, seminars and other actions/activities in which participate, on the one hand, and the individuals and companies on the other hand
Note also that the applications and websites created and maintained by may contain links to other websites of authorities, bodies and organisations on which do not exercise any technical control or control relating to content. cannot, therefore, offer any guarantee on the privacy policy of these websites. therefore accepts no liability for direct or indirect damage resulting from the consultation or use of these external websites. We advise you to read the privacy policy of these websites.

ARTICLE 3 – PUBLIC AND ANONYMOUS ACCESS uses different levels of security for the different services it offers. The lowest level consists of services offered on public and anonymous basis.

For services offered on an anonymous and public basis (that is, without pre-registration or subsequent data transfer), only a limited amount of data can be collected. This is data derived from the use of cookies and logging.

Cookies are small information files that are automatically saved to your computer’s hard drive when you visit a site, and which include a unique identification number. These cookies simplify access to the site and navigation, and increase the speed and efficiency of use of these. They can also be used to personalise the site according to your personal preferences. Cookies can also analyse the use of a site to identify and remove any unwanted activity.

The configuration of most browsers allows you to accept or decline cookies, and to notify you each time when a cookie is used. You are free to refuse these cookies, although this may affect the optimal navigation and functionality of the services on the site. Please consult the help functions of your browser for more information.

In addition, any use you make of the services that are created by or on the order of can be logged. This means that the following data can be collected:

the IP address that was assigned to you at the time of connection
the dates and times of access to the service
the pages possibly consulted during a certain time
the browser possibly used
the platform and/or operating system installed on your computer
the search engine and the keywords used to find the site of the service
the downloaded files
the choice of language
the site where you arrived
We may combine your personal data from different sources for profiling purposes. To do this, we couple your personal data – for example your licencse number – with other data such as your orders, your history and the links you click on.

In addition, we can combine this data with others from third parties. This allows us to customise our product offering to match your interests and purchasing history, or to perform a credit check where we deem it necessary.

In this way, we can better communicate, in a more targeted way, and perform various analyses.

We guarantee your privacy at all times and you have the right to declare that you do not want to be the subject of our profiling by communicating it to us.


To be able to use certain services with a higher level of security, you will be asked to communicate certain personal data to For this purpose, only the data necessary to provide a high quality service will be required.

With respect to this data, the necessary measures will be taken to ensure the protection of your privacy, as will be described below.

Services offered with a higher level of security pose a series of typical requirements for your identification and authentication.

Depending on the security level, you will be asked to provide a series of data for your registration, identification and authentication.

This allows us to correctly identify you when using the services.

To do this, you may also be able to use your electronic identity card which is provided with a certificate of identity.

In addition to this data which is necessary for the provision of services, you may also be invited to give some feedback. Of course, you remain entirely free to accept or refuse this. By sending this feedback, you are giving us permission to process the personal data sent in order to improve the user experience or to enable new services.


In order to use the services, you will sometimes be asked for your contact information (such as e-mail address, phone number or fax number). This data will be processed by to ensure the proper function of the service, such as:

to contact you if necessary for additional data needed to ensure the correct operation of the service;
or to provide you with all useful and relevant information about changes in the delivery of services that may affect your user experience, such as messages relating to user management or service interruptions;
or to report changes to the applicable privacy statement or user policies to keep you informed of your rights and obligations as a user;
or to communicate electronically with you.
This contact information may be used for advertising purposes or transferred to third parties where necessary for the performance of the contract and the delivery of the products/services you have requested. For example, your details are sent to parcel delivery services, such as “the post office”, or to our technical partners who provide the services of recording your data or maintaining our website. When these third parties are established outside the European Union, we ensure that your data is processed according to our rules.

Furthermore, we undertake not to disclose the data that you have provided us to third parties without your consent, except when it is essential to carrying out the contract that you have finalised with us or when the law requires us to do so.

It goes without saying that this data will be treated confidentially, in accordance with the provisions of the aforementioned Law on the Protection of Privacy.

If you contact by e-mail for information or to request publications, the administration automatically obtains certain personal data. This data will be used to answer your message. They can also be stored in a user database, to which the provisions of the Law on the Protection of Privacy apply. You have the right to view your data, modify it, or have it deleted.

ARTICLE 6 – SECURITY AND CONFIDENTIALITY takes all necessary steps to ensure the security of your personal data. To ensure that your data is protected against, notably, unauthorised access, improper use, and loss or unauthorised modifications, the services use different security techniques and procedures. On the physical, electronic and organisational levels, the necessary measures have been taken to ensure the security and confidentiality of your personal data.

For example, the personal data you provide is stored on servers that are accessible only to competent personnel. These personnel have been notified of this privacy statement and any applicable internal guidelines that have been issued for the protection of your personal data. They are obliged to respect the confidentiality of your personal data.

Your personal data will only be transferred to third parties with your permission or under the conditions described below.


For each service organised by, or on behalf of,, the following information will be clearly stated in the complementary privacy statement of this service:

the personal data that will be processed
the purposes of the processing
the person responsible for correct processing
whether the data may or may not be transferred to third parties, and if so, to which third parties
the source of any personal data that is not disclosed by you but is extracted from authentic sources (such as Carrefour Bank)
contact information for the exercise of your right of access and correction, as described below


Your personal data may be processed to improve your user experience and to simplify the use of services because you no longer need to frequently encode the same data, or the services may be tailored to your preferences or interests.

In the organisation of each service, what we call the “authentic sources” will be used for this purpose. These are data sources (databases) that are kept up to date by and where official data relating to a person or company is collected. makes every effort to never request this information from the individual or the company after the single collection. If possible, each service uses these sources. Access to data from original sources is controlled and authorised by sectoral committees (set up within the Commission for the Protection of Privacy) that ensure compliance with privacy legislation.

In concrete terms, this means that data from authentic sources (for example, the crossroads bank) are used to identify users, and after this identification access can be given to other databases. Users’ privacy can thus be optimally protected: since there is only one source, data protection can be organised centrally.

Information collected through the use of a service may be combined with personal data that is collected through the use of other services, so that your interaction is as consistent as possible.

ARTICLE 9 – PROPORTIONALITY ensures that the personal data collected is adequate, relevant and not excessive, taking into account the purpose of the processing as indicated in the privacy statement.

Your personal data will not be stored for a period longer than that necessary to achieve the purpose of processing, unless the retention of data is imposed by law, decree or ordinance.


You have the right to access and correct your personal data. We are at your disposal for any complaint relating to the processing of personal data.

As part of the data processing, under the Privacy Act, you also have the right to file a complaint with the Commission for the Protection of Privacy. You can contact the Commission for the protection of privacy via


Although makes every effort to protect your privacy, effective protection is naturally only possible if you take the necessary measures yourself to protect your privacy.

Regarding the use of services, you are required to:

provide complete, accurate, truthful and non-misleading information;
ensure the confidentiality of any user data (such as a username, password, token or PIN) so that this data remains accessible only to you. This data is strictly personal and non-transferable;
choose a safe password. This means that it must consist of at least 8 characters combining both letters and other characters, which are placed in an order that cannot be easily discovered. Each user is personally liable in case of discovery and/or abuse of a password that has not been created according to these rules;
provide valid and usable contact information so that you can be contacted within a reasonable time and in a reasonably confidential manner.


Your personal data will never be made available to third parties except where such transfer is imposed by or under any law, decree or ruling.

If your personal data is eventually transferred to this type of institution, the privacy statement of the service in question will indicate what personal data it is, and how they will be submitted by this institution.

Your personal data will never be used for advertising purposes or transferred to third parties who use this data for such purposes without your permission.


Future adaptations of this privacy statement are not to be excluded. We therefore ask you to review the privacy statement from time to time to stay informed of these adaptations. After each adaptation, the date on which this document was last updated will also be modified. It goes without saying that all new versions of the privacy statement will always be in compliance with the above-mentioned law on the protection of privacy.

If the privacy statement is adapted in a non-trivial way, you will be notified as much as possible. To do this, we may use a notice on the website

For any questions about privacy and our privacy statement and cookies, contact us via our contact page.


In concrete terms, this means that:

personal data may only be collected and processed for the purpose of responding to the information request that you have made;
personal data will not be disclosed to third parties or used for commercial purposes;
you have the right to consult your personal data and that you can check their accuracy and correct any errors concerning them. For this purpose, you can contact the site manager. is committed to taking the best security measures to prevent third parties from abusing personal data that you have provided.